Here is a collection of questions asked by our customers:
How do I place an order?
You can order using email or by phone. See the 'place an order' page for more info.
How much does shipping cost?
We charge a flat rate of $25 for single quantities shipped anywhere in Canada, #6 or smaller. For
the larger sizes, (#7 to #10), or carton quantities, we will obtain the exact shipping cost from our
shipper. Shipping is a function of the box dimensions and the weight.
Are there taxes?
Yes, either GST, GST + PST, or HST depending on the Province.
How are the products shipped?
We typically use Canada Post ground - expedited parcel, for most shipments. Our experience has
been that most orders will be delivered in 3-4 business days, depending on the location in Canada.
For large orders, we ship by pallet, LTL.
Who is the manufacturer of your pipeboots?
We sell 100% authentic DEKS(™) pipeboots and roof flashing products. For more info, visit
Are DEKTITE pipeboots CSA approved?
Yes, click here to view the CSA certificate.
What is the warranty?
DEKS warranties their pipeboot products for 20 years. See the manufacturer’s website for more
How do you choose the correct size pipeboot?
For convenience, we've placed the outside diameter pipe range (in inches) next to each standard
DEKTITE size, in all our price charts. This information can also be found in the manufacturer's
spec. sheets (in the 'Technical' tab).
Generally, the pipeboot will work for any pipe within that range. However, our customers often
select a boot where the pipe O/D is in the middle of the range.
Which is better, square base or round base?
Both products are excellent pipeboots. Which one to use is personal preference. However, some of
our customers have told us that they prefer DEKTITE Premium square base because it has more
rubber at the base to work with.
When should I use high temperature silicone?
Silicone pipeboots should be used in applications where the pipe will become hot. EPDM will
withstand constant temperatures at the roofline of -50°C (-58°F) to 115°C (239°F) and up to
150°C (302°F) intermittently. Red Silicone will withstand constant temperatures at the roofline of -
50°C (-58°F) to 200°C (392°F) and up to 250°C (482°F) intermittently. See the manufacturer's
website for more information.
Do you ship to the USA?
Our primary market is Canada.
Are other colors available?
We only stock Black, Grey and Red Silicone. However, various colors are available, by special
order, for Original Roundbase sizes #3, #5 and #8.
What type of caulking should be used?
DEKS recomends using a neutral cure, low modulus silicone sealant from a reputable
manufacturer. Acetyl cure silicones should not be used.
How do you keep your prices low?
We do not maintain a store front which keeps our overhead low. We recycle 100% of our
packaging material which not only helps the environment, but keeps costs down. The result are
lower prices which we pass on to the customer.
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